33zk Platform Privacy Notice and Data Handling Statement

This page describes what we collect when you use 33zk and how we keep that data protected …

We explain the categories of personal information we process, our reasons for processing, and the basic controls we provide. We focus on account setup, payment flows (including DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), and support handling for common topics such as tournament coverage and live-dealer play.

We frame access as available only where applicable law permits, and we outline our contact points for questions about privacy and data correction. We provide local touchpoints for customers in cities such as JakartaSurabaya and Bandung when operational needs require.

Our 33zk data details

We collect account identifiers and authentication data when you register an account with 33zk. We collect name, email, mobile number, and any payment identifiers needed to process deposits or withdrawals. We collect verification documents where required for identification checks and for payment verification.

Info: We use minimal data to verify identity and to process payments. We retain only what is necessary for compliance and transaction reconciliation.

We log transactional metadata tied to account activity, such as timestamps, IP addresses, device type, and the product area accessed (for example sportsbook markets, live-dealer tables, slots, and esports markets). We process session and error logs to maintain service integrity and to investigate suspicious activity.

We share measurement and performance data with third-party service providers that support hosting, payment gateways, fraud screening, and multilingual live-dealer studios. We use external processors subject to contract terms that require appropriate technical and organisational safeguards.

We may transfer data outside your jurisdiction; our servers and service providers may operate in multiple locations. We apply contractual protections and technical controls before any transfer. We retain transaction records for the period required by applicable law and for legitimate operational needs.

We process special categories of personal data only when required for verification and only under lawful bases that permit such processing. We do not make automated profiling decisions that have legal effect.

33zk data policy and user rights

We provide access, correction and deletion channels for the personal data we hold, subject to legal retention obligations. We require requests to be authenticated to prevent unauthorised disclosure. We respond to verifiable requests in accordance with applicable law.

We describe common interactions for payments and identity verification in our help materials. We link to payment-specific guidance for DANA flows, e-wallet and mobile banking binding, and bank virtual account instructions. We post operational notes during peak events such as Liga 1 and Piala AFF to explain any temporary processing impacts.

We authorise customer support staff to handle transaction queries and KYC checks. We log interactions for quality and dispute resolution. We provide a secure channel to submit documents and to receive status updates about verification and withdrawal processing.

Data minimisation

We limit data collection to what is necessary for account operation, payments, regulatory checks and platform security.

We secure personal data with encryption in transit and at rest where practical, and we maintain role-based access controls for operational staff. We conduct periodic reviews of access rights and of third-party processor compliance.

We handle cookies and similar technologies to support session management, authentication, and analytics. We document cookie use in our settings interface and provide ways to manage consent where required.

We encourage users to contact our support team for questions about privacy, to report suspected misuse, or to request corrections. We publish status updates around major holidays such as Idul Fitri or Idul Adha when processing times may change.

We summarise our retention and deletion approach as: retain what is necessary, secure it while retained, and delete or anonymise when no longer required. We will follow legal holds or regulatory obligations beyond routine deletion schedules.

We provide a point of contact for privacy matters via supportWe commit to reviewing complaints and to cooperating with lawful requests from authorities, subject to our legal obligations and applicable jurisdictional limits.

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